Refund policy

Refund Policy

At Velmora Reserved, we are committed to delivering an experience defined by quality, elegance, and trust. Every product is carefully selected to meet our highest standards.

✦ Returns Eligibility

We accept returns only in the rare event that a product arrives damaged or defective. To be eligible, the item must remain unused, unopened, and in its original packaging.

Requests must be made within 48 hours of delivery.

✦ Refund Process

Once your request is received, our team will review the details with care. If approved, your refund will be processed to the original method of payment within a few business days.

✦ Non-Returnable Items

Due to the premium and consumable nature of our products, we do not accept returns for:

Opened or used items
Change of preference or taste
Orders placed incorrectly

✦ Damaged Deliveries

In the unlikely event that your order arrives compromised, we request you to share clear images or videos as proof. This allows us to resolve your concern swiftly and maintain our standard of excellence.

✦ Our Commitment

At Chérie Noire, we believe luxury is not just in the product, but in the experience. Every concern is handled with utmost attention to ensure your satisfaction remains uncompromised.